FAQ’s

Shipping Basics

We use Aramex couriers to deliver anywhere in Australia and the world.

Australia –
Per box or product Australia wide – flat rate of $19.95, except WA outside Perth and the Northern Territory – flat rate of $39.95.

Worldwide –
UK/Europe – AUD $95.10
USA/Canada – AUD$92.70
New Zealand – AUD$55.10
Asia Pacific – AUD$82.50
Rest of World – AUD$135.35

Bulk orders will be shipped at the most competitive price by Aramex, with the cost added to orders.

Payments

  • ALL prices displayed on the collectivememories.com.au website are in Australian dollars (AUD) and are inclusive of sales tax (GST)
  • Payments can be made by Visa, Mastercard or Direct Deposit.
  • All payments must be cleared before an order can be processed and shipped to customers.
  • All payments must be in AUD only.

Our return policy

If you are not 100% satisfied we will refund your money no questions asked within 30 days of purchase when returned in original condition.  We ask you pay the return courier cost to us.  Personalisation of product, box colour, book and jigsaw choice cannot be changed after purchase.

Need additional help?

Just e-mail us on enquiries@collectivememories.com.au